Frequently Asked Questions

Our MOQ starts at 100 pieces per design across all categories. We keep minimums flexible so a considered gift does not force over-ordering — for mixed sets, the total can be split across multiple products while keeping a sensible unit price.

Custom gifts are quote-based because the price depends on the product, material, decoration method and quantity. We do not publish fixed prices — this filters out price-shopping and lets us give every client an accurate, tailored quote. Tell us your product and quantity, and we respond with a detailed quote within 24 hours.

Yes. The design consultation and digital mockup are free with no obligation. You send your logo, we refine it for the chosen decoration method, and we return a mockup. You only pay when you move to sampling or production, and the sample fee is credited back against your order.

The sample fee is typically $20–$80 plus express shipping, credited back against your bulk order. A physical sample takes 3–5 business days to produce and 3–7 days to ship. We recommend sampling so you can feel the material and check the finish before committing.

Bulk production runs 7–15 business days after sample approval, depending on quantity and decoration complexity. A typical first order runs about 3–4 weeks from confirmation to delivery, including sample, production and express shipping.

Shipping depends on weight, volume and destination. Samples and small orders ship express via DHL/FedEx/UPS (3–7 days); larger orders can go by air freight (7–12 days) or sea freight (25–40 days). We quote both options so you can choose the right balance of speed and cost.

Yes. Every product is general cargo — no electronics, no food contact, no batteries, no complex certifications. We provide accurate commercial invoices with correct HS codes, which keeps clearance simple and duties predictable. This is a deliberate part of our product selection.

For bulk orders we accept international B2B payment via bank transfer (T/T) and XTransfer. For small sample fees and deposits we can arrange a convenient method such as PayPal or Wise. Payment terms are confirmed in writing before production starts.

Yes — that is exactly what we do. You provide the artwork, and we apply it by laser engraving, gold stamping, deboss, screen printing, UV printing or embroidery, depending on the material. You warrant that you own the rights to the logo you provide.

We default to sustainable materials: FSC-certified paper and bamboo, recycled paper stock and organic cotton canvas. We can source specific eco grades (GOTS organic cotton, 100% post-consumer recycled paper) on request, and add a printed or engraved note stating the material credentials.

For some products — like metal bookmarks or glass magnets — we can accommodate smaller runs on request. Tell us your target quantity and we will be honest about what is economical. We would rather recommend a slightly different product than push you into over-ordering.

The fastest way is to tell us your product, quantity and logo through the contact form or WhatsApp. We reply within 24 hours with a quote and a free design mockup. From there, the process is: approve mockup, approve sample, production, delivery.