Order Terms, Payment & Returns
Last updated: 5 October 2026
These terms govern orders placed with Aurora Gifting for custom corporate gifts and branded merchandise. They are written for company buyers — marketing, HR and procurement teams. Where your signed quotation differs, the quotation governs.
Minimum quantities & samples
Minimum quantities depend on the product and the decoration method — small-batch logo customisation starts low, and larger runs unlock better unit pricing. We produce a physical sample (with your logo where relevant) before a full run and ask for written approval. Sample costs are quoted per project and are credited back on qualifying bulk orders.
Artwork & proofs
Send logo artwork in a vector format (AI, EPS or SVG) where possible. We supply a digital proof for your sign-off; production begins only once you approve it. You are responsible for confirming spelling, colours and positioning on the proof.
Payment
Our standard terms are a deposit to begin production with the balance due before dispatch, or against documents for established corporate accounts. Payment is by bank transfer. The exact schedule and currency are set out on your proforma invoice.
Lead times
Production normally follows within the lead time confirmed on your order, counted from the day we receive both your proof approval and the agreed deposit. Peak gifting seasons (Q4, Chinese New Year) can extend lead times, so we recommend booking seasonal programmes early.
Quality
We inspect every batch — decoration placement, colour accuracy against the approved proof, and product finish — before packing. Third-party inspection can be arranged at your request and cost.
Shipping
We quote FOB by default and can arrange DDP where you prefer. Risk passes according to the Incoterm on your invoice. We prepare export documentation and support your customs broker.
Defects & returns
Tell us within 15 days of receipt if a batch has a manufacturing or decoration defect, with photos and the affected quantity. Verified faults are remedied by replacement or credit, at our discretion. We cannot accept returns for approved proofs, buyer-supplied artwork errors, a change of mind, or transit damage (a carrier matter under your freight terms). Minor variation within normal production tolerance is not a defect.
Brand assets
You confirm you hold the rights to any logo or artwork you supply, and you permit us to use it only to produce your order. We will not reuse your branded items for other clients.
Contact
For order questions, email sales@auroragifting.com.